Support & FAQ

A dashboard for gold (XAU/USD) and the major forex pairs: live prices, candlestick charts on 14 timeframes, technical indicators, rule-based readings with the exact conditions behind them, a risk planner, financial news, an economic calendar and personalised alerts. It is an analytical and educational tool. It gives no investment advice and never places orders.

Create your account, confirm your email address from the message in your inbox, then sign in. New accounts are reviewed by an administrator before they are activated; you receive an email as soon as yours is approved. Until then the app shows an "awaiting approval" page.

No. There is no payment and no trial period. If paid plans are ever introduced, the price will be shown before anything is charged.

Yes, for iPhone and Android, with the same account and the same screens as the website: dashboard, alerts, news, calendar and settings.

Prices are supplied by Twelve Data and relayed by the IndiSignal streaming service. News headlines come from public feeds and official sources; calendar entries come from public calendar providers. Data may be delayed or interrupted; the dashboard shows the feed state.

Every reading lists the conditions that produced it, so you can judge it yourself. The rule sets are documented in the Playbook (sign-in required): the per-timeframe indicator reading (EMA, RSI, MACD, QQE MOD), Swing PRO, Scalp PRO and the SMC PRO confirmation. They are rule-based observations, not recommendations or guarantees of any outcome.

Readings are evaluated only on closed candles so they never repaint. A reading on the 5-minute timeframe can therefore only change at the close of a 5-minute candle, and an alert on it fires seconds after that close. For earlier warnings, use a shorter timeframe; for fewer false starts, a longer one.

A scoring rule set that combines break of structure, equal highs and lows with liquidity sweeps, fair value gaps and trendline breaks across the 4H, 1H, 15M, 5M and 1M timeframes with the existing indicators, and grades the result STRONG BUY, BUY, WAIT, SELL or STRONG SELL with entry, stop-loss and three targets. It is labelled experimental until enough out-of-sample results confirm it.

Every BUY or SELL reading is archived with its entry, stop-loss and targets and then tracked against the live price until a target, the stop-loss or its expiry is hit. Recent signals shows the last 24 hours by default, with history and filters; the performance view sums completed outcomes (win rate, average reward-to-risk, by timeframe and session). Past outcomes do not predict future ones.

Price above or below a level, RSI thresholds, EMA crosses, new readings on a timeframe, Smart Signal events (new, entry, target, stop-loss, update) and high-impact news. Each alert can repeat or fire once, with a cooldown and an optional label.

In the app (with an unread badge), as a push notification on your phone when you allow notifications, and by email when "Email notifications" is on in Settings. An alert can also list up to five extra email addresses that each receive their own copy.

Check that "Email notifications" is on in Settings, that the alert is enabled and not in its cooldown, and look in your spam folder for mail from indisignal.com. Emails are sent within seconds of the trigger; the trigger itself waits for the candle close as explained above. Still missing? Write to support@indisignal.com with the alert name and the time you expected it.

Use Forgot password on the sign-in page. A reset link is sent to your account email.

Open Settings in the web app or More in the mobile app. Changing the sign-in email sends a confirmation to the new address.

From Settings → Danger zone (web) or More → Danger zone (apps), or by email. See Delete account.

Terms & Conditions and Privacy Policy. Both are also in the apps under More.